Refund policy

Return / Exchange Policy

We hope you will be fully satisfied with our products. If for any reason you are not satisfied, we will be happy to accept a return from you according to the following policy.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. The return address is set by our dispatch partner and they will notify us of a returned item(s). Return postage is to be covered by the customer and we recommend using a trackable returns service.

Exchanges - The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Any claims for misprinted/damaged/defective items must be submitted within 30 days after the product has been received. Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date.

If you notice an issue on the products or anything else on the order, please email us. contact@cavendishretail.com

Wrong Address - If you provide an address that is considered insufficient by the courier, the shipment will be returned to our dispatch partner. You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable).

Exceptions / non-returnable items - Certain types of items cannot be returned, like custom products (such as special orders or personalized items), and personal care goods (such as beauty products). Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Refunds - We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded to your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at contact@cavendishretail.com